About XDimensional and I-Engineering
XDimensional Technologies®, Inc., is a provider of comprehensive insurance processing and distribution
solutions that empower and connect agents, brokers, wholesalers, MGAs/MGUs, program
administrators, carriers, and policyholders. The Nexsure Insurance Platform drives efficient insurance
processing, superior customer service, and insightful business management. XDimensional Technologies
recently acquired I-Engineering, a leader in the industry since 1999. I-Engineering delivers customized
Property & Casualty insurance solutions that simplify how MGAs, Wholesalers, Program Administrators,
and Carriers do business. ALIS (All Lines Insurance Suite), I-Engineering’s core platform, offers
submission through issuance capabilities, document management, claims, and accounting delivering a
complete end to end solutions for the MGA, Wholesaler, and Program Administrator space.
We are seeking an Account Manager to join the team, working in close concert with our I-Engineering
division. This individual will leverage their implementation and business acumen to help deliver
software and services that will delight our customer community! Are you up for the challenge? Come
join our team!
PROFESSIONAL RESPONSIBILITIES
We are looking for an Account Manager to join our team-based environment. The individual will
function independently, demonstrating an attention to detail in a dynamic, fast-paced environment. As
an Account Manager you will be in a customer-facing role, implementing new clients and nurturing the
relationship post-production launch. You will learn our flagship software, ALIS, as well as gain an added
appreciation for the insurance industry.
Specifically, you will:
• Develop a strong understanding of ALIS system, product features and benefits
• Implement the ALIS system, including discussion, analysis, and documentation of client
requirements
• Address project management activities for client implementations of ALIS
• Provide solutions and follow up to customer reported questions and issues, including
assignment and escalation to appropriate groups
• Manage customer expectations and satisfaction by maintaining good rapport and
relationships, communicating frequently on status of open items through closure
• Provide user training on ALIS; Prepare reference material for users by drafting operating
instructions
• Independent research and / or collaborating internally with other groups to implement the
best solution for each client
• Use problem solving skills to determine what the resolution will be or how best to fill the
customer’s request
• Drive other departments to closure on open items, including interactions with international
team members
• Identify and resolves problems in a timely manner
EXPERIENCE / SKILLS REQUIRED
The successful candidate brings:
• Strong customer service and communication skills, evidenced through written and verbal
interactions
• Bachelor’s degree required
• 1-2+ years’ experience in sales, software, management, or general business
• Competency in Windows OS, MS Office required
• High capacity for learning and demonstrated track required of internal and external
collaboration, especially in remote work environments
• Knowledge or experience in the Property & Casualty Insurance industry preferred
• Strong organizational skills; Project management skills preferred
• Ability to document and communicate problems and solutions
• Ability to work effectively under pressure in a fast-paced environment
• Ability to provide timely and effective status updates to customers
• Ability to create and document new processes
• Aptitude to learn and support custom applications
Up to 25% travel is required at times for certain projects / events
Location: CT or Remote US (EST Zone)
Interested? Send your resume to jobs@xdti.com.