Brea, Calif., May 6, 2016 – XDimensional Technologies® announced today the integration of the Nexsure Insurance Agency Management Platform with Vodex Communications’ Solutions Infrastructure. This seamless integration helps improve agency productivity and elevates customer service delivery.
Users benefit from a unified telephone call process, a reduction in work steps, and the presentation of context driven information. As a result, a prompt, responsive, and informed customer experience is delivered across all calls.
Upon receipt of an inbound call, the user is alerted via a flash screen of the caller’s identity and call details. Then, initiated by a single click, the appropriate client record and management screens are presented immediately in Nexsure. Since all calls are automatically logged, the user can be confident that the client record is up-to-date.
With one-click outbound call dialing from Nexsure, additional time is saved and the user’s experience improved. All outbound calls are also automatically logged, keeping the client record current and ordered. Repetitive calling tasks are more efficient and the net result is elevated productivity and customer service.
About XDimensional Technologies, Inc. XDimensional Technologies®, Inc.
(www.xdimensional.com) based in Brea, CA, develops and markets Nexsure®, the Internet insurance agency and brokerage management system, that connects agents, carriers, brokers, wholesalers and policyholders, driving efficient business production, superior customer service, and insightful business management. Nexsure is a comprehensive, scalable, Cloud-based (SaaS) solution engineered for the Web.
XDimensional’s Corporate Headquarters are located at: 145 South State College, Suite 160, Brea, CA 92821
Mark Attew, Director Digital Marketing
Phone: (714) 482-9608