XDimensional Technologies customer achieves peak results through the application of digital marketing best practices, Nexsure Agency Management System, and a fully engaged agency effort.
Brea, Calif., October 22, 2015 – XDimensional Technologies® announced today that Byrnes Agency, Inc., a multi-office Connecticut independent insurance agency and Nexsure Agency Management System user, has received the prestigious PIA’s Young Agents, Digital Marketing Agency of the Year Award.
Jay Byrnes, Owner and President of Byrnes agency states, “The Byrnes Agency is honored to have received this esteemed award and the recognition of our agency’s hard work, investments, and accomplishments. Over the years, our agency has made a concentrated effort to maximize our digital presence and efficiency to provide our clients an exceptional customer experience and journey. As marketing shifted to digital and communications to social media, we wanted to be sure our agency community could capitalize on it. We are proud of our accomplishments to date, with more to come.”
“Using Nexsure’s Service Automation, we have launched several initiatives that benefited our customers and agency alike. The first one allowed us to notify our clients of pending and final cancellations via their choice of text, fax, email or phone call. Since January 1st 2015, thousands of notices have been delivered saving our agency upwards of 1,000 hours of manpower. This ROI, presented in the stewardship reports, is remarkable. On the customer front, we have avoided lapses in coverage, increased customer satisfaction and improved customer retention – all in very tangible and measurable ways.”
“Another feature of Nexsure’s Service Automation is our automatic sending of timely digital birthday greetings from Nexsure. Again, thousands of cards have been sent so far this year. Many clients send a “thank you” response via email or Facebook, which we share within our agency. The responses have been enthusiastic and appreciative, which help build our customer loyalty and lead to new opportunities and referrals.”
“Digital Signatures is another area of efficiency we focused on. We believe that today’s fast paced society demands the ability to conduct business on the fly. We typically use this digital technology to send new business applications, supplemental forms and no-loss statements. This has allowed us to keep pace with business and in many cases get ahead of it. It has also given us a competitive advantage and generated more customer value.”
“Last but not least, Search Engine Optimization (SEO) and Social Media have been at the core of our marketing team’s efforts. Utilizing both a vendor and dedicated staff, we have devoted time every day to enhance our presence in the digital world. The payback has been impressive. Our customers feel more connected, we are able to disseminate information more broadly with greater engagement, and our customers can communicate with us using their preferences.”
Rodney Gist, CEO XDimensional Technologies states, “We couldn’t be happier that the Byrnes Agency has received this award and recognition for their exceptional achievements. The Byrnes Agency has always put their customers first, and are always looking ahead to ensure their clients and prospective clients will have the best insurance experience possible. Byrnes awareness and application of digital marketing, social media, and Nexsure Automation for their customer base is a testament to that. We are proud to be part of their success and to further partner with them on additional implementations of Nexsure Automation and Digital Marketing.”
About Byrnes Agency, Inc.
Byrnes Agency (www.byrnesagency.com) is a family owned and operated independent insurance agency with offices in Dayville, Norwich, and Woodstock, Connecticut. The Byrnes agency has been providing communities and neighboring states with business and individual insurance programs and services for seven decades. From day one, the agency made the commitment to putting their customers first. Generation after generation, they have held true to that commitment, and now are one of the largest privately owned insurance agencies in Eastern Connecticut. Byrnes agency is here to serve your needs, to get to know your business, employees, and family, to put together sound, cost effective insurance solutions that not only work today, but also going into the future.
About XDimensional Technologies, Inc.
XDimensional Technologies®, Inc. based in Brea, CA, develops and markets Nexsure®, the Internet insurance agency and brokerage management system, that connects agents, carriers, brokers, wholesalers and policyholders, driving efficient business production, superior customer service, and insightful business management. Nexsure is a comprehensive, scalable, cloud-based (SaaS) solution designed for the Web.
Media Contact: Tim Hardine, Sr. Vice President
Phone: (708) 460-8998